Privacy Policy

Last updated: 21 October 2024

Procella Audio ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Procella Audio. This policy applies to our website, https://procella.audio (the "Site").

1. Information We Collect

We collect information from you in several ways, including when you visit our Site, make a purchase, sign up for our newsletter, or contact us. The types of information we may collect include:

• Personal Information: Name, email address, phone number, billing and shipping address, and payment information.
• Usage Information: Information about how you use our Site, such as your IP address, browser type, operating system, pages viewed, and the dates/times of visits.
• Device Information: We may collect information about the device you use to access our Site, including hardware model and operating system version.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your orders.
• Responding to your inquiries or providing customer service.
• Sending you marketing and promotional communications, where permitted.
• Improving and optimizing our Site and services.
• Detecting and preventing fraud or other illegal activities.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, order fulfillment, and marketing assistance.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by government authorities.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Site. This helps us to improve user experience and personalize your visit. You can manage your cookie preferences through your browser settings.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

• Accessing or Correcting Your Information: You may request access to the personal information we hold about you or ask us to correct inaccurate data.
• Opting Out of Marketing Communications: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the email or contacting us.
• Deleting Your Information: You may request that we delete your personal information, subject to certain exceptions.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your own, including the United States, where data protection laws may differ. We take steps to ensure your data is adequately protected during such transfers.

8. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "last updated" date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

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Procella Audio
Email: contact@procella.audio
Address: Sint-jansplein 3, 9100 Sint-niklaas, Belgium

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